How can we help?

Install, the first run, the app lock, your recovery key and the encrypted backup.

• Install Paperwise
• Your first run
• The app lock
• Your recovery key
• Keep an encrypted backup

Shelves, folders, All items and its filters, search and Recently deleted.

• The Vault
• Shelves: sorted by Paperwise
• Folders inside folders
• All items and filters
• Search your vault
• Recently deleted

Scan, photos, ID cards, books, QR codes, files, notes, checklists, cards and more.

• The Scan button and the + sheet
• Scan a document
• Take a photo
• Scan an ID card
• Scan a book
• Read a QR code or barcode
• Count objects
• Import from Photos
• Import from Files
• Write a note
• Make a checklist
• Add a loyalty or membership card
• Save to Paperwise from any app
• Scan with iPhone on iPad
• Merge scans and convert a file

Pages and text, Edit, Markup, Share and the More menu.

• Pages and Text
• Edit pages
• Split and merge
• Sign, annotate, erase and watermark
• Share and export
• Searchable and password PDFs
• Word, Excel and PowerPoint
• Rename, file, duplicate and delete
• Protected documents, Never send to AI and Hidden

Links that expire, with a password and an open limit, and what recipients see.

• Create a share link
• Turn off and manage links
• What recipients and our server see

Ask, Extract, Translate, Read handwriting, naming and sorting, consent and limits.

• Turn on the AI helper
• Ask a document
• Extract details
• Translate
• Read handwriting
• Name and sort with AI
• AI limits and usage
• What AI sees and keeps

Setup, unlocking, the private camera, separate spaces and the emergency passcode.

• What Hidden is
• Set up Hidden
• Unlock options: Face ID, code or pattern
• Add things to Hidden
• The private camera
• The Lock Screen camera
• Move photos out of Photos
• Separate spaces
• The emergency passcode
• Recovery key and Forgot passcode
• Show Hidden in vault
• The disguised icon
• What Hidden can and can't protect against

The encrypted iCloud backup, restoring, sync, devices and losing your phone.

• Encrypted iCloud backup
• Restore from backup
• Sync across iPhone and iPad
• Add a device by code
• The devices list
• If you lose your phone

Your address, approved senders, notifications and what is sealed.

• Forward by email
• Approved senders
• Email notifications
• What's sealed and what isn't

Sign in with Apple, signing out, Free and Pro, subscriptions and deleting your account.

• Sign in with Apple
• Sign out
• Free and Pro
• Subscribe, restore and cancel
• Delete your account

The sidebar, keyboard shortcuts, drag and drop and Apple Pencil.

• The iPad sidebar
• Keyboard shortcuts
• Drag and drop
• Apple Pencil

The basics in plain words, and what we can and can’t see.

• Privacy and security basics
• What we can and can't see

Fixes for scanning, locks, sync, backup, email and AI problems.

• Scanning and text problems
• Face ID, locks and passcodes
• Sync, backup and email problems
• AI helper problems